
Good Governance
How to accurately measure the impact your event delivers
This self-guided course helps event organisers and producers conduct best-practice research that helps them better understand their audiences and measure the impact their event delivers.
It's for event professionals who want to speak the language of their major sponsors by turning the data collected into the evidence corporate and government decision-makers need to justify investing in your event.
Course delivery and support
The course comprises of seven lessons delivered via email. Each one will include that lesson’s course content, supporting materials, templates and additional reading.
Our Director Stu Speirs will be in touch as you work your way through the course to answer any questions or discuss how the course learnings could be applied to your event.
For more details, see the course content below and have a look through our FAQs.
Course content
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Lesson 1: The big picture - A look back at government involvement in events
A brief history of government involvement in events and how its shaped today’s major events landscape.
We’ll also walk through how the different levels of government approach event investment and pose a few key questions that will help you think about where your event’s value lies in the eyes of government investors.
Lesson 2: Impact measurement – Why its important and how its used by government investors
Before diving into the what and how of measurement, let’s get clear on the why.
In this week’s lesson we’ll discuss why measurement is important, call out the metrics that are important to government decision-makers and walk through a foundational truth about research that should be kept front and centre when thinking about how to measure your event’s impact.
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Lesson 3: Accurately estimating event attendance
Your event’s unique person attendance is the most critical figure to get right when measuring an event’s impact for government.
If your event is wholly ticketed this is something we don’t need to think too hard about. However, if your event is free, multi-day and/or covers a number of venues, then accurately estimating your attendance is going to be a harder nut to crack.
In this week’s lesson we’ll delve into how to credibly estimate the attendance of different types of events.
Lesson 4: Economic impact evaluation
In this week’s lesson we dig into the detail behind a robust economic impact assessment.
It will provide you with the knowledge and tools required to calculate the economic impact of an event in a way that aligns with the methodologies used by all levels of government.
Lesson 5: Social and strategic impact evaluation
This week we look at measuring the social impact your event delivers.
The approach we’ll provide aligns with national standards on how to measure social impacts, providing you with a level of insight and sophistication that is at the forefront of event impact measurement.
Lesson 6: Gathering actionable data from your customers
Gathering data to report for your Government stakeholders provides an ideal opportunity to better understand your core customers.
In this lesson we’ll go through a range of questions SLS use to deliver a new level of insight into your core customers. Citing a range of case-studies, we’ll explore how to get to the heart of what your attendees want.
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Lesson 7: Presenting back to government in their terms
You’ve collected all your data, analysed it, and now it’s time to deliver the story in terms that government decision-makers use in their day-to-day.
In this week we will walk through: 1. the terminology governments use when it comes to event impacts, and 2. telling your event’s story in a way that resonates with government decision-makers.
Bonus module: Maximising the value derived from your data collection
In collecting the data necessary for impact assessment you’ll gain deeper insights into your audience and their behaviour.
In this bonus module we’ll provide you with ideas designed to drive further value from your data collection processes including how it can be used to attract corporate sponsors.
Course FAQs
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Bright and early every Tuesday morning you’ll recieve an email in your inbox with that week’s course content, further reading and resources. Your course will start on the Tuesday following registration, whether that be via invoice or credit card payment.
If you’re pressed for time and would like to accelerate your learning, please get in touch.
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The seven weeks + bonus module are priced at $850+GST per event. Costs include ongoing support as you make your way through the course.
If you’re a local government that would like to provide this course to a number of the events you support, please get in touch for a tailored quote.
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By the end of the course you'll be able to:
Measure the impact your event delivers in a way that aligns with local and state government approaches
Accurately estimate and report on your event’s attendance and participation
Calculate defensible economic impact figures
Measure and effectively communicate the social impacts your event drives
Gain greater insight into your core customers and how to improve the attendee experience
Create compelling reports in the language that governments use in their day-to-day
Use the data collected from your research to craft tailored, targeted sponsorship proposals
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Unlike generic event measurement approaches, this course:
Delivers templates and frameworks that have been used across Australia that you can implement immediately
Is specifically tailored to the Australian market
Provides practical, cost-effective methodologies that don't require expensive sampling, market research or software
Focuses on metrics that resonate with government decision-makers and community stakeholders
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Our Director Stu Speirs will be on hand at any time throughout your course to answer any questions, hear your feedback or chat through how the course learnings can be applied to your specific circumstances.
* Meet your course guide
* Meet your course guide
Meet Stu Speirs, Silver Lining Strategy’s Founder and Director.
A market research specialist with over 20 years of experience in event impact measurement and evaluation.
Stu's expertise includes:
Co-developing the economic impact evaluation framework used by Destination NSW,
Leading the evaluation team at Events NSW (now Destination NSW) between 2008-2012,
Creating methodologies and investment frameworks now adopted by federal tourism bodies, destination agencies and councils across Australasia,
Being a leading practitioner of social impact measurement of events and cultural organisations in line with Standards Australia’s Measuring and valuing social impact
This course distils his extensive experience and professional qualifications into practical tools that work specifically for events and festivals working with tight budgets and time constraints.